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Support Related to Payments & Refund

Assistance regarding online payments, unsuccessful transactions, duplicate payments, and refund requests.

How our support system works

A Support Ticket is a formal request you submit to the SLMC so that the relevant division can review and respond to your query. Unlike a phone call or walk-in visit, every ticket is recorded, tracked, and kept on file — ensuring nothing is missed and you always have a reference.

Submit your query

Fill in the short form and describe your issue clearly. You will receive a unique reference number immediately.

Response within 2 working days

The responsible division will review your ticket and respond within 2 working days. You will be notified by email.

Automatic escalation

If your ticket is not responded to within the deadline, it is automatically escalated to senior management — your issue will never be ignored.

Submit a Support Ticket

Describe your issue and our team will get back to you.

Your Details

Full Name *

Email Address *

Mobile Number (optional – for SMS updates)

Your Query

Sub-category *

Subject *

Message *

Fields marked * are required.

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Support Related to Payments & Refund

Submit a Support Ticket

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